Condition of Enrolment
APPLICATION and IMMIGRATION
You must complete all sections of the PEETO Enrolment Application Form, attach all relevant certified information, and when completed forward to Sales and Marketing at PEETO. Applications are assessed and upon acceptance an Invoice and Offer of Place will be provided. International Students Only.
All international students must hold an appropriate visa or permit for their entire study period. Full details of immigration requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available from Immigration New Zealand, and can be viewed on their website at www.immigration.govt.nz
PAYMENT and FEES PROTECTION
The Student fee payment schedule will be issued upon the receipt of an application form and all supporting documents. Fees must be paid in full, in advance, for the period of study requested on the enrolment form. Apart from fees that the student paid prior to commencement, students may need to pay for any failed courses or administrative fees.
PEETO complies with NZQA requirements to protect student fees. Student fees are not at risk if there is a closure event at PEETO. The New Zealand Government requires that all Private Training Establishments (PTE) registered with NZQA protect student fees paid to them in advance. At PEETO, all students’ fees will be deposited in the government owned public trust account administered by NZ Public Trust. The fees will be released on a pro rata basis from this trust account in accordance with an agreed monthly schedule based on tuition delivered and until the completion of the program.
WITHDRAWAL and REFUNDS
International students: For programmes over three months, all payments exceeding up to 25% of the fees paid will be refunded if the student withdraws within the first ten working days after the first day the student is required to be at PEETO to commence the programme of studies enrolled in. After this, fees paid are non-refundable. Students withdrawing within 5 days or less to the start of the programme the institute will retain up to 15% of the course fee or $1000 ( whichever is the lesser amount). Students withdrawing within 5 days or more to the start of the programme the institute will retain up to 10% of the course fee or $500 ( whichever is the lesser amount).
Domestic students: For programmes over three months, all payments exceeding NZ$500 or 10% of the fees paid, whichever is the lesser, will be refunded if the student withdraws prior to or within the first seven days after the first day the student is required to be at PEETO to commence the programme of studies enrolled in. After this, fees paid are non-refundable.
For programmes of five weeks or more but less than three months, 75% of the fees paid will be refunded if the student withdraws prior to or within the first five days of the programme commencement. After this, fees paid are non-refundable.
For programmes under five weeks, 50% of the fees paid will be refunded if the student withdraws prior to or within the first two days of the programme commencement. After this, fees paid are non-refundable.
Any applications for withdrawal with refund must be made on a tuition fees refund request form, and must state reasons in full. Written confirmation from the student’s parents, guardian or agent is required if the enrolment was made through them, and refunds will be transferred to the original source. If the student is transferring to another institution, a copy of the new student visa must be provided.
Advance notice must be given for cancellation of accommodation arrangements (one week for homestay and two weeks for dormitory).
Full refunds will be given in the case of cancellation by PEETO of a course/qualification before or during the course/qualification, or if the student visa is declined by Immigration New Zealand.
Withdrawals from courses within the programme received after the fifth week of the semester will incur course results of ‘E’ (Failure to complete).
Applications to change education provider require approval from Immigration New Zealand, and students must study in accordance with their Student Visa while awaiting a decision from Immigration New Zealand.
Refund requests outside the above criteria should be submitted in writing to the Academic Registrar for special consideration.
Fees are not adjusted if an international student’s immigration status changes to Resident /Permanent during the enrolment period paid for.
Fees are non-refundable if a student is expelled or suspended by PEETO, or if enrolment is terminated due to unsatisfactory progress.
All fees are received and refunded in NZ dollars. PEETO is not responsible for any currency fluctuations between enrolment and payment of refund, and is not responsible for any bank charges incurred through the deposit of funds into your nominated account.
PEETO will notify Immigration New Zealand (INZ) of your withdrawal within one week. This may affect the student’s visa status.
HEALTH and INSURANCE
Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly funded health services are available through the Ministry of Health. All international students are required to declare any medical or learning needs before enrolment. Please note that international students are not eligible for special needs funding. If you need to take any medicine long term, please check if the medicine is available in New Zealand. If it is not, you may need to talk with your doctor and find another solution for your needs.
Accident insurance: The New Zealand Accident Compensation Corporation (ACC) provides accident insurance for all New Zealand citizens, residents, and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at www.acc.co.nz
MEDICAL and TRAVEL INSURANCE: While an international student enrolled with PEETO for educational instruction of 2 weeks’ duration or longer, the student must have appropriate insurance to cover the student’s travel to and from New Zealand; and within New Zealand; and If the travel is part of the educational instruction, outside New Zealand; and medical care in New Zealand, including diagnosis, prescription, surgery, and hospitalisation; and
Repatriation or expatriation of the student as a result of serious illness or injury, including cover of travel costs incurred by family members assisting repatriation or expatriation; and
Death of the student, including cover of travel costs of family members to and from New Zealand; and costs of repatriation or expatriation of the body; and funeral expenses.
ACCOMMODATION PLACEMENT (if PEETO arranged accommodation was requested)
PEETO provides accommodation arrangements for international students aged over 18 on request but we must have a minimum of 4 weeks’ notice. The minimum period of homestay is 4 weeks. Fees will apply. Please check with us for details. For international students aged over 18 who want to find your own accommodation, you may find general information on renting at https://www.tenancy.govt.nz, or find information on quality standards for renting at https://www.mbie.govt.nz/infoservices/housingproperty/tenancy/residentialtenancies-regulations-for-insulation-and-smoke-alarms. You are also welcome to talk with our Pastoral Care Team and seek more advice.
STUDENT GRIEVANCES and DISCIPLINARY PROCESS
In the first instance, issues should be discussed with a student support staff, a teacher, another staff member, or a student representative. Failing satisfactory resolution, students may make an appointment with, or write to, the head of programme or Marketing Director. If necessary, complaints may be submitted in writing to the following external authorities: New Zealand Qualifications Authority, English New Zealand, Quality Commission, or iStudent Complaints. Full contact details are contained in the PEETO Student Handbook for international students.
A system of recorded warnings is used in cases of absenteeism, failing to meet minimum standards or any form of misconduct. Notice will be given to students in the form of a letter advising the subject matter of the breach and all possible penalties. The notice will include an invitation for the student (and a support person) to meet with PEETO Senior Managers where the student will be given an opportunity to explain his/her actions or behaviour.
Student’s study might be suspended while the complaint is being investigated. The first step is a formal verbal warning. This warning will be recorded in the student’s file. The second step is a formal written warning. This warning will be recorded in the student’s file. The third step is a final written warning. This warning will be recorded in the student’s file. The student will be request to sign an acknowledgement that the warning has been given.
The final stage is suspension from the course and PEETO. PEETO may issue a final written warning, or immediately suspend a student if the student is found to commit a serious misconduct. Please refer to student handbook.
DECLARATION BY APPLICANT (PROSPECTIVE STUDENT)
I declare that the information supplied on and with this enrolment form is true and complete. I also understand that PEETO may suspend or terminate my enrolment if any falsified documents are discovered during the application or enrolment process or during my study. I have read and accept the Enrolment, Payment, Withdrawal and Refund Policy above. In signing this enrolment form I undertake to pay all fees as they become due, including any late fees and debt collection charges. In signing this enrolment form I undertake to comply with the published rules and policies of PEETO, including attendance, academic integrity and progress, conduct, and use of information systems. I undertake to provide up-to-date address and contact details at all times, and up-to-date copies of my visa and Medical Insurance Certificate and any renewal.
Privacy Act 1993. I authorise any person or company to provide to PEETO such information as required in response to credit and enrolment enquiries. I further authorise PEETO to furnish to any governmental organisation or agency and to any other third party, including my parents/guardian if I am under 18, details of my enrolment application and subsequent dealings. Such information includes attendance and academic records that I may have as a result of my application being actioned and accepted by PEETO. I give this authorisation on the understanding that the institute will observe the general conditions governing the release of information, as set out in the Privacy Act 1993, and that I may see any information held about me and amend any errors in that information by contacting the Academic Registrar.
I authorise PEETO to discuss my student visa application for PEETO with Immigration New Zealand; to obtain information regarding the processing of the visa application and the decision on the application. I acknowledge that if I am an international student I must have approved travel and medical insurance cover while I am studying in New Zealand.
Statutory Information Statement for Students Required under Section 234B of the Education Act 1989. Auckland Institute of Studies Ltd (trading as PEETO) is required to provide prospective students with a written statement covering the information listed below before accepting their enrolment. Any material conflicts of interest of any of the governing members of the establishment: There are no governing members of PEETO that have material conflicts of interest.
For programmes extending across more than one year, the institute reserves the right to review its fees annually and students are advised to make allowance for modest annual increases (in line with general cost increases). PEETO also reserves the right to adjust fees as required in response to changes by external suppliers. Students are liable for any exchange rate differential between the times of payment and receipt if payment is not made in NZD.
As a prospective student of PEETO, I confirm that I have received a copy of this Statutory Information Statement and that I have received the information referred to above.